General Company FAQs

1. Who is Ittehad Oriental Rugs?
Ittehad Oriental Rugs is a supplier and wholesaler of authentic handmade Afghan and Oriental rugs, connecting artisans with global retailers, designers, and distributors.

2. Where are your rugs made?
Our rugs are primarily handwoven in Afghanistan and Pakistan by skilled artisans who carry forward centuries-old weaving traditions.

3. How long have you been in the rug business?
We have over 40 years of experience supplying handmade rugs to international markets.

4. Do you sell directly to customers or only wholesale?
We specialize in wholesale and bulk supply for businesses, but we also cater to individual clients upon request.

5. Where are you located?
Our operations are based in Lahore, Pakistan, with sourcing from Afghanistan and northern Pakistan.

6. Do you supply internationally?
Yes, we export worldwide, with established networks in the USA, Europe, and the Middle East.

7. What makes your rugs different from machine-made rugs?
Our rugs are fully handwoven using natural materials, making each piece unique, durable, and a true work of art.

8. Do you attend international trade shows or exhibitions?
Yes, we regularly participate in rug fairs and exhibitions to showcase our collections.

9. Do you offer partnerships with interior designers?
Yes, we collaborate with interior designers, providing access to exclusive collections and wholesale pricing.

10. Do you provide a wholesale catalogue?
Yes, we provide a detailed wholesale catalogue with product specifications, sizes, and designs.

Product Quality & Materials

11. Are your rugs handmade?
Yes, every rug we supply is handwoven by skilled artisans.

12. What materials do you use in your rugs?
We primarily use 100% wool, Ghazni wool, silk, and cotton for foundations.

13. Do you use natural dyes or synthetic dyes?
Most of our rugs are dyed with natural, plant-based dyes. We also offer collections with modern synthetic dyes upon request.

14. Are your rugs durable for heavy foot traffic?
Yes, our rugs are highly durable and designed to withstand decades of use with proper care.

15. Do your rugs shed?
New wool rugs may shed slightly at first but this reduces with time and regular vacuuming.

16. Are your rugs child- and pet-friendly?
Yes, our natural wool rugs are non-toxic and safe for homes with children and pets.

17. Do you offer wool, silk, and cotton blends?
Yes, we supply rugs in pure wool, wool-cotton blends, and wool-silk blends.

18. How long does it take to make one rug?
Depending on size and design complexity, it can take anywhere from 3 weeks to 12 months.

19. Do you offer certificates of authenticity?
Yes, we can provide certificates of authenticity upon request.

20. How can I tell if a rug is hand-knotted or hand-tufted?
Hand-knotted rugs have individual knots visible on the back, while tufted rugs have a backing cloth. We guide clients in identifying authenticity.

Wholesale & Partnership

21. Who can partner with you?
We partner with retailers, showroom owners, interior designers, wholesalers, online sellers, and hospitality businesses.

22. Do you have a minimum order quantity (MOQ)?
Yes, our standard MOQ is negotiable depending on rug type and order size.

23. Do you provide bulk discounts?
Yes, we offer competitive pricing with tiered discounts for large orders.

24. Can retailers resell your rugs under their brand?
Yes, we allow white-label and private-label partnerships.

25. Do you offer dropshipping options?
Yes, we can arrange dropshipping for online sellers with prior agreement.

26. Can I request exclusive designs for my store?
Yes, we accept exclusive design orders for retailers and showrooms.

27. How do I apply for a wholesale account?
You can contact us directly via our website’s “Contact Us” page to open a wholesale account.

28. Can I buy sample rugs before placing a bulk order?
Yes, we provide sample pieces so you can evaluate quality before committing to a bulk purchase.

29. Do you work with online stores and e-commerce sellers?
Yes, we support online retailers and can provide product photography.

30. Do you support long-term wholesale partnerships?
Yes, most of our clients are long-term partners, and we offer dedicated support.

Customization & Design

31. Do you offer custom rug sizes?
Yes, we accept custom size orders.

32. Can I request a specific color palette?
Yes, we can customize color palettes according to your requirements.

33. Do you replicate antique rug designs?
Yes, we can create rugs inspired by antique and tribal designs.

34. Can rugs be customized with logos or initials?
Yes, on select designs, we can add initials, logos, or branding.

35. How long does a custom rug order take?
Custom rugs may take 8–20 weeks depending on size and complexity.

36. Is there a design consultation service?
Yes, we provide design consultation for custom orders.

37. Do you provide digital mockups before production?
Yes, we can share digital previews and design sketches.

38. Can I order matching sets for hotels or projects?
Yes, we can create collections with coordinated designs for hotels and hospitality.

39. Do you make oversized rugs (10x14 ft and above)?
Yes, we specialize in large-format rugs for halls, villas, and commercial spaces.

40. Do you produce modern designs as well as traditional ones?
Yes, our collections range from classic Chobi and Oushak to modern minimalist designs.

Shipping & Delivery

41. Do you ship worldwide?
Yes, we deliver rugs globally.

42. What shipping methods do you use?
We use air freight, sea freight, and courier services (DHL, FedEx, UPS).

43. Do you ship from Pakistan or Afghanistan?
Our primary export hub is Lahore/Karachi, Pakistan.

44. How long does delivery take to the USA/Europe/Middle East?
Air shipments take 7–15 days, while sea shipments take 4–6 weeks.

45. Do you provide FOB (Free On Board) or CIF (Cost, Insurance, Freight)?
Yes, we can arrange shipments under FOB or CIF terms.

46. Are rugs insured during transit?
Yes, we offer shipping insurance to protect against loss or damage.

47. Do you handle customs clearance?
Yes, we provide all necessary export documentation.

48. Can I track my shipment?
Yes, all shipments come with tracking details.

49. Do you ship smaller sample orders by courier (DHL/FedEx)?
Yes, sample orders are usually sent via DHL/FedEx.

50. What are your typical shipping costs?
Shipping costs vary based on destination and volume, but we negotiate the most economical options for our partners.